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Frequently Asked Questions

What is Seva Sindhu ?

Seva Sindhu is the common citizen service portal/facility of Government of Karnataka to provide government related services and other information in one place. Seva Sindhu is implemented under the e-District Mission Mode Project (MMP) of Department of Electronics and Information Technology (DeitY), Ministry of Communications & IT, Government of India.

How to access Seva Sindhu ?

Seva Sindhu can be accessed online by public using Internet from anywhere Or through identified service delivery centers at District/Taluk/Sub-division/Village level.

How does it help the Citizens?

Seva Sindhu helps Citizens to avail all the Government Services of any department in one place thereby saving a lot of time and money. It also provides other useful information like local events, employment opportunities etc.

What services are delivered in Seva Sindhu ?

The broad list of services to be delivered through Seva Sindhu are: Certificates: Creation and distribution of certificates for income, domicile, caste, Birth, Death etc. Licences: Arms Licenses etc. Public Distribution System (PDS): Issue of Ration Card, etc. Social Welfare Schemes: Disbursement of old-age pensions, family pensions, widow pensions, etc. Complaints: Related to unfair prices, absentee teachers, non-availability of doctor, etc. RTI: Online filing and receipt of information relating to the Right to Information Act Linking with other e government projects: Registration, Land Records, and Driving Licences, etc. Information Dissemination: About government schemes, entitlements, etc. Assessment of taxes: Property tax, and other government taxes. Utility Payment: Payments relating to electricity, water bills property taxes etc. Local News : About events, employment opportunities etc.

What is the methodology followed in Seva Sindhu to deliver services?

Citizens can register on the Seva Sindhu portal and apply for services Or they can go to the nearest identified service delivery center and ask for the service through the service center login. Unique acknowledgement/token number is generated for each requested service which will serve as reference for future follow up action.

What to do when I get "Invalid transaction for e-sign Process. Please try again"?

Please view the document and follow the instructions

How to track applications?

After submitting the application you will get an Application Reference Number which you can enter on the homepage to check the status of your application. SMS will be sent to you at each step of the application after submitting.

How do I know which form to fill for which service/scheme?

You will see the list of all services available online. Clicking on the service name will open the application form which you need to fill and submit.

I do not remember my password , what should I do?

You can click on Forgot Password option on login screen to reset your password. Alternatively, you can use the OTP option to login.

Will I receive any SMS, Email on completing the application?

After each step, an SMS and an e-mail notifying you of the status and next steps that require any appointment or verification will be sent on registered phone number and email ID.

Can I save my application and submit again after that?

Yes you can save an application. You can retrieve this application from View Incomplete Applications option and proceed from there.

How to apply offline ? Are there any centers at District/Taluk/Village level?

All the schemes/service will be available at District, Taluk and Village level at Bangalore One/Karnataka One/Grama One centers. These schemes/service will also be available at CSCs.

Can i pay online through the portal itself?

Yes, you can pay online through debit card/credit card/net banking/ Paytm.

Is there any online support available?

You can reach out to our helpdesk at 8088304855 / 6361799796 / 9380204364 / 9380206704 from 9AM to 6PM on all government working days. We will soon launch the online help section as well on the website.